[QUOTE="...The diagnostic cable, sw tools, and support system offered to the dealers looked like the kind of system we used for switches and routers in the early s...over 20 years ago. There should be a nice web based interface so that a PC, Mac, or smartphone could connect through a USB interface and update from an aporopriate set of files directly from the net.[/QUOTE]
I don't know what software your dealer was using, but I managed to get the tool and the software and it was easier to use than iTunes. You just connect the tool USB cable to the laptop, the other extreme is the cable that goes to the battery (you need the battery be on the bike, not standalone). You wait until windows (Vista or 7) recognize the COM port and voilá!, the hard part is over. Then you open the tool software and it has a GUI which is very dumb to use with only a few options that you could change.
I would totally agree with you if the procedure is as you've described it was in your case, but is strange that you mention that had no easy to use interface, may be the older versions of the diagnosis tool were less user friendly.
But as others said, as Specialized is concentrating all the intelligence of the bike in the battery without LCD screen or user interface (except the app for iOS), then is logical that they don't want you to get hands on the "old" diagnosing tool. Basically they don't want to support it.
Keren supply professional and honest service.
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